Privacy Policy

Last Updated: 15 November 2024

1. Introduction

Welcome to Motionmate! This Privacy Policy explains how Motionmate ("we," "us," or "our") collects, uses, and protects the personal information of users and organisers ("you" or "your") when using our mobile application ("App") and services ("Services"). If you have any questions or concerns, please contact us at admin@motionmate.com.au.

2. Information We Collect

2.1 Personal Information from All Users

We collect the following types of personal information:

  • Information You Provide: This includes your name, email address, profile photo, and any other details you choose to provide when registering, browsing, or interacting with our Services.
  • Automatically Collected Information: We collect device information (e.g., IP address, device type), log data, and usage statistics to improve our Services. This may include browsing history, clicks, page views, and session duration.
  • Third-Party Information: We may collect or receive information from third-party sources, such as social media platforms (if you log in via these services), marketing partners, and analytics providers.

2.2 Additional Information from Organisers

For organisers, we collect additional data to faciliatee event management:

  • Account and Contact Information: Full name, phone number, email address, and business details (e.g., ABN for Australian users).
  • Financial Information: Bank account details, including account name, BSB, and account numbers, for payment processing.
  • Event-Related Information: Details about the events you create, such as event names, descriptions, locations, and schedules.
  • Verification Data: We may request your phone number for account verification and fraud prevention purposes.

2.3 Sales and Marketing Leads

If you engage with our sales team, we may collect:

  • Professional Contact Information: Your name, email address, phone number, and business address.
  • Meeting Recordings: With your consent, we may collect audio and/or video recordings during meetings for training and quality purposes.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • User Account Management: To create and manage your user or organiser account.
  • Event Registration and Booking: To faciliatee event discovery, registration, and booking processes.
  • Payment Processing: To securely process payments through our payment gateway (e.g., Stripe).
  • Communication: To notify you about updates, respond to your inquiries, and send you event-related communications.
  • Analytics and Improvement: To analyse user behaviour and usage patterns for app enhancement, marketing, and performance optimisation.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Event Communication

Motionmate faciliatees communication between organisers and users. Organisers may contact users regarding event details, updates, or inquiries through the app. Users can choose to contact organisers directly through provided communication channels within the app.

5. Payments

Motionmate uses Stripe as our third-party payment gateway to process payments securely for both users and organisers.

5.1 User Payments

  • Secure Payment Processing: All user payments for event bookings are processed through Stripe, a PCI-compliant payment gateway. This ensures that your payment information (such as credit card details) is encrypted and handled securely.
  • No Storage of Financial Information: We do not store your complete payment details on our servers. Stripe handles all sensitive payment information, adhering to industry-standard security measures.

5.2 Organiser Payouts

  • Bank Details and PayID Collection: To faciliatee event payments, we collect bank details (account name, BSB, account number) or PayID from organisers. This information is required to transfer the revenue generated from event bookings directly to the organiser's nominated bank account or PayID.
  • Payout Processing: Once an event is completed, Motionmate initiates the transfer of funds to the organiser's provided bank account or PayID, minus any applicable service fees.

5.3 Third-Party Payment Services

  • Stripe's Privacy Policy: All transactions are subject to Stripe's privacy policy. We recommend reviewing their policy for detailed information on how your payment data is handled. You can find Stripe’s Privacy Policy here.
  • Security Measures: Stripe employs advanced security measures, including encryption and fraud detection, to safeguard your payment information.

6. Third-Party Services

Motionmate may use third-party services (e.g., Google Maps, Stripe, analytics providers) to enhance our Services. These third parties may collect information as described in their privacy policies. We encourage you to review their policies for more details.

7. Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, secure data storage, and access controls.

8. Data Retention

We retain personal information as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

9. User Choices and Rights

You have the following rights regarding your personal data:

  • Access and Update: You can view, update, or correct your personal information by logging into your account or contacting us.
  • Opt-Out: You may opt out of marketing communications at any time by using the "unsubscribe" link in emails or by contacting us directly.
  • Account Deletion: You may request to delete your account and associated data by contacting admin@motionmate.com.au.

10. Disclosure of Information

We may disclose your personal information under the following circumstances:

  • Legal Obligations: When required by law, regulation, or legal process (e.g., a court order).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Protective Measures: To protect the rights, property, or safety of Motionmate, our users, or the public.

11. Compliance with Laws and ABN Requirements

11.1 ABN Requirement for Business Organisers

If you are using Motionmate as an organiser to run events as part of a business or commercial activity, you are required to provide a valid Australian Business Number (ABN). This ensures compliance with Australian Taxation Office (ATO) regulations and helps streamline payment processing and reporting.

11.2 Hobby-Based Events Without ABN

For organisers running events as a hobby, an ABN is not required according to the ATO guidelines. If your events are conducted for personal enjoyment without the intention to make a profit, they are considered hobby activities. Motionmate does not require an ABN for such events, but you are responsible for ensuring that your activities align with the ATO’s definition of a hobby. More information on the distinction between a business and a hobby can be found on the ATO website.

11.3 Tax Obligations

It is the organiser's responsibility to comply with applicable tax obligations. Motionmate does not provide tax advice; we recommend consulting a tax professional to understand your specific obligations when running events through our platform.

If you have any questions about ABN requirements or compliance, please contact us at admin@motionmate.com.au.

12. Sub-Domains

If we provide organisers with a sub-domain for their events (e.g., [sub-domain prefix].motionmate.com.au), it remains our property. We reserve the right to manage and control its appearance and functionality. The right to use a sub-domain is granted as long as the organiser is actively hosting events and complies with these Terms.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected in the updated Privacy Policy, and the revised date will be indicated at the top of this page. We will notify users of material changes through an in-app notification or email communication. Your continued use of the Motionmate App after any changes are made to the Privacy Policy constitutes your acceptance of those changes.

14. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: admin@motionmate.com.au

15. Consent

By using Motionmate, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Please review this Privacy Policy regularly for any updates.